Before we begin our detailed discussion of the basics and rules of business etiquette, a few introductory words. The focus of this book is not on how to act, but rather on how not to act. Each thought is illustrated with living examples that allow you to see how to apply book knowledge in practice. Indeed, there is always a "gap" in book knowledge: books cannot foresee everything, and inexperienced users find themselves in a stupid position if their situation is "not foreseen."To prevent such a disaster from happening, remember the first and only rule: what is not prohibited is allowed. Roughly speaking, if at a dinner party you should cut a piece of meat with a knife in your left hand and a fork in your right hand, but you cannot cut with your left hand, then it is still better to use a knife due to your abilities than ... to tear the meat with your teeth. In other words, if you can't do everything "according to etiquette", then it is better to violate etiquette a little than to make yourself a complete laughing stock or to earn a nervous breakdown. Deviations from etiquette (if they are subtle) will understand everything correctly, but excessive adherence to the rules (according to books) or a complete deviation from them may not be understood by others.The greatest value of the book you have opened is precisely that it explains here which rules of business etiquette are unshakable and require strict adherence, and which can be mitigated or circumvented, as well as what to do in cases when the rules require you to do so, but according to situation, this cannot be done.By and large, business etiquette is just part of the broader concept of "norms of behavior of a cultured person." And in order to observe business etiquette, you must first of all observe the cultural norms themselves, that's all.